RETURNS & WARRANTY – HERBACHAGENCYSHOP

At HERBACHAGENCYSHOP, every piece of jewelry is crafted with care and precision, reflecting our dedication to quality and style. Shop with peace of mind—our transparent returns and warranty policies are designed to ensure your complete satisfaction with every purchase.

Returns Policy

  • 30-Day Return Window – Return any item within 30 days of delivery, no questions asked.
  • Condition – Items must be unworn, in original condition, with all packaging, tags, and accessories included.
  • Process – Start your return by reaching out to our support team with your order number and reason for return.
  • Refunds – Once we receive and inspect your return, a refund will be issued to your original payment method. Shipping charges are non-refundable.

Warranty Coverage

All items purchased from HERBACHAGENCYSHOP include a limited warranty, tailored to the materials and design of each piece.

Our warranty protects against:

  • Manufacturing defects in materials or workmanship
  • Loose gemstones, broken clasps, or flawed settings
  • Issues with plating, tarnishing, or structural failure due to production flaws

This warranty does not cover:

  • Normal wear and tear, including surface scratches, fading, or natural oxidation over time
  • Damage from accidents, improper care, or exposure to chemicals, perfumes, or moisture
  • Any modifications, repairs, or alterations performed outside our authorized service network

How to Claim

To initiate a warranty claim, please contact our support team with your proof of purchase, clear photographs of the issue, and a detailed description of the defect.

Depending on the situation, we may provide:

  • A replacement item at no cost
  • Free repair or professional restoration services
  • Recommendations or referrals to certified local jewelers for expert handling

Need Assistance?

Our customer service team is here to help with any inquiries about returns, exchanges, or warranty claims. For immediate support, call us at ((989)302-0160 or email [email protected]. Visit our page anytime—your satisfaction is our promise. All policies are effective as of July 24, 2026.